Frequently Asked Questions
Answers to all your questions at fa11
From opening an account to claiming bonuses, depositing via bKash to safe gaming — find answers to all your questions in fa11's complete FAQ guide.
fa11 is committed to providing a safe and straightforward online betting experience for players in Bangladesh. This FAQ page has been created so you can quickly find answers to any question. Whether it is registering an account, depositing via bKash, understanding bonus terms, or learning about responsible gaming — everything is explained here in a concise but complete way. If you cannot find your question, our 24/7 live chat support is always here for you.
Account and Registration
Account and Registration
To register at fa11, you will need an active mobile number, an email address, and a strong password. You must confirm via your date of birth that you are 21 years of age or older. If all details are filled in correctly, your account will be active within just a few minutes.
No, only one account per person is allowed. Creating multiple accounts may result in them being cancelled and bonuses being forfeited. Under fa11's policy, only one active account is permitted per device and per identity.
On the fa11 login page, click the "Forgot Password" option and enter your registered email or mobile number. You will receive a verification code that you can use to set a new password. If you have trouble, contact our 24/7 live chat support.
To verify your account, submit a clear photo of your National ID (NID) or passport along with a selfie. fa11's security team will verify it promptly. Completing verification is important for processing withdrawals correctly and for accessing higher limits.
Yes, fa11 is fully mobile-friendly. You can log in by visiting fa11's website from the browser of any smartphone. You can enjoy cricket betting, slots, and live casino in full without downloading a separate app.
Deposits and Withdrawals
Deposits and Withdrawals
Deposits into fa11 via bKash are completed almost instantly. Funds are usually added to your account within 1–3 minutes. If there is a slight delay during peak network times, let us know via live chat.
The minimum deposit amount at fa11 is ৳500. The same minimum limit applies to all three methods — bKash, Nagad, and Rocket. Even with this amount, you can start enjoying all the benefits of the full platform, including the welcome bonus.
Yes, fa11 supports Bangladesh's three most popular mobile banking services — bKash, Nagad, and Rocket. Both deposits and withdrawals can be made through each method. The process is fast, simple, and completely secure.
Withdrawal requests at fa11 are generally processed within 30 minutes to 3 hours. The minimum withdrawal is ৳500. Withdrawals on verified accounts are processed even faster.
fa11 does not charge any transaction fees of its own. However, your mobile banking provider (bKash, Nagad, or Rocket) may apply a small service charge, as determined by their own policies.
If a withdrawal fails, first make sure your account is fully verified and that the mobile number entered is correct. If the issue is not resolved, contact fa11's 24/7 live chat — our team will assist you quickly.
Games and How to Play
Games and How to Play
To bet on BPL matches at fa11, go to the Cricket section, select the ongoing or upcoming match, and choose your preferred market (match winner, toss, series score, etc.). Enter the amount on the bet slip and confirm. With live betting, you can also place bets while the match is in progress.
fa11 features slots from various top providers including PG Soft, Pragmatic Play, and JILI. Many popular titles are available, including Fortune Tiger, Gates of Olympus, Sweet Bonanza, Fortune Gems, and Super Ace. New games are added regularly.
In fa11's live casino section, you can play Baccarat, Roulette, Blackjack, and Dragon Tiger with real dealers. Live tables from world-class providers such as Evolution Gaming and Ezugi are available, where games run at any time according to Bangladesh Standard Time (BST).
RTP is the theoretical percentage of total bets that a game returns to players over the long term. A higher RTP is generally considered more favorable, but it does not guarantee the outcome of any individual session — results are completely random in the short term.
Yes, fa11 only includes titles from reputable game providers that use a Random Number Generator (RNG) and ensure fair play through independent audits. Game outcomes on our platform are not predetermined.
Aviator by Spribe is a crash game. As the plane takes off, the multiplier keeps increasing — you must "Cash Out" before the plane crashes. If you cash out at the right time, you win your bet amount multiplied by that multiplier. It is fast-paced and exciting.
Bonuses and Promotions
Bonuses and Promotions
When you open an account at fa11 for the first time and make your first deposit, you will receive a 200% welcome bonus of up to ৳15,000. That means if you deposit ৳5,000, you will receive an additional ৳10,000 in bonus funds. The bonus is added to your account automatically.
The wagering requirement for fa11's welcome bonus is 15x. This means the bonus amount must be wagered 15 times before it becomes withdrawable. For example, if you receive a ৳10,000 bonus, you must place a total of ৳150,000 in bets — this must be done within a specified period.
fa11's VIP program has 5 levels: Bronze, Silver, Gold, Platinum, and Diamond. As you move up through regular play, your weekly cashback increases — starting at 0.3% at Bronze and reaching 1.5% at Diamond. Higher levels also come with personal support and special offers.
Yes, fa11 runs special promotional offers during major cricket tournaments including IPL, the T20 World Cup, and BPL. These may include free bets, extra bonuses, or special odds. Check fa11's promotions page regularly for the latest offers.
Cashback is added to your account each week at a rate determined by your VIP level. It is credited directly to your bonus balance and can be withdrawn under the specified terms. The more active you are, the more cashback you will receive.
Security and Responsible Gaming
Security and Responsible Gaming
Yes, fa11 uses the highest-standard SSL encryption technology to keep your personal information and financial data secure. Our servers and databases are regularly tested for security. Your information is never sold to third parties.
fa11 is for players aged 21 and above only. Age is verified at the time of registration and there is no option for underage individuals to create an account. This policy is strictly followed to ensure responsible gaming.
If you notice signs of gaming addiction, contact fa11's 24/7 live chat or reach us at [email protected] right away. Information on self-exclusion and setting limits is available on our responsible gaming page. Your well-being is our top priority.
fa11 offers a self-exclusion feature where you can close your account for a set period or permanently. To use this service, send a request via live chat or to [email protected]. Once self-exclusion is active, logging in will not be possible during that period.
Yes, fa11 offers the option to set daily, weekly, or monthly deposit limits as a responsible gaming tool. This is an effective way to protect yourself from overspending. Contact live chat to set or change a limit.
fa11's support team is available seven days a week, twenty-four hours a day via live chat in Bengali. You can also reach us by email at [email protected]. For urgent issues, live chat provides the fastest resolution.
Still have questions? Contact support
Our 24/7 live chat team in Bengali is always ready to answer any question you have.