fa11's Privacy Policy
Your personal information is completely safe with us. This policy describes in detail how fa11 collects, stores, and protects your data.
Introduction
fa11 ("we", "us", or "platform") is a trusted online betting and casino service provider in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy ("Policy") describes how fa11 collects your personal information, how it is used and processed, and how the security of your information is ensured. By using fa11's website or services, you are considered to have accepted the terms of this Policy. We recommend reading this Policy in full, and contacting our support team if you have any questions.
Scope of This Policy
This Privacy Policy applies to fa11's website (fa11.lat), mobile application, and all related services. This Policy takes effect when you open an account on our platform, place bets, play games, or use our services in any way. This Policy does not apply to third-party websites or services.
Right to Modify This Policy
fa11 reserves the right to partially or fully modify this Privacy Policy at any time. For significant changes, we will notify you via your registered email address or through a notice on the platform. Continued use of the service after any changes will be considered acceptance of the updated policy.
Information Collection
fa11 collects only the information necessary for the proper operation of our services. A detailed description of the information collected is provided below.
Identity Information
We collect the following information during account registration:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- Username and password
- National ID or passport number (where required)
Financial Information
We collect the following financial information to process transactions:
- bKash, Nagad, or Rocket number
- Transaction amount and time
- Deposit and withdrawal history
- Wallet balance information
- Details of bonuses and promotional credits
We do not collect any bank card or PIN numbers.
Technical Information
To improve service quality, we automatically collect:
- IP address and device type
- Browser and operating system information
- Cookies and session data
- Login and logout times
- Gaming activity logs
- Geographic location information (up to city level)
Purpose of Information Use
fa11 uses your information only for lawful and specific purposes. Every data processing activity we carry out is driven by a defined reason.
Account Management
We use your information to complete your registration process, keep your account active, and verify your identity. Age verification is a mandatory responsibility for us — fa11's services are only for those aged 21 and above.
Financial Transaction Processing
We need your financial information to process deposits and withdrawals via bKash, Nagad, and Rocket. We use this information to ensure the security of every transaction, with a minimum deposit of ৳500.
Customer Support
Our team may access your account information to provide 24/7 live chat support in Bengali. This allows us to resolve your issues quickly and effectively.
Security and Fraud Prevention
We analyze your activity data to prevent unauthorized access, account hacking, financial fraud, and money laundering. If suspicious activity is detected, we take immediate action.
Service Improvement
By analyzing your usage patterns, we further improve the platform experience. Through this, game selection, bonus offers, and the interface are made more suitable for you.
Communication and Notifications
We send important service updates, transaction confirmations, bonus notifications, and policy change information to your registered email or mobile number. You can opt out of promotional messages at any time.
Cookies Policy
fa11 uses cookies and similar technologies to enhance your browsing experience and ensure the functionality of the platform.
Essential Cookies
These cookies are essential for the core functionality of the platform. They are used to maintain login status, verify security, and manage sessions. These cookies cannot be disabled.
Analytical Cookies
These cookies are used to understand how users are using our platform. Statistics are collected in aggregate — no individual is identified separately.
Preference Cookies
These cookies are used to remember your language selection, theme preferences, and personalized platform settings. You can manage these through your browser settings.
Information Sharing and Third Parties
fa11 never sells your information or transfers it to third parties for commercial purposes. However, in certain specific circumstances, we may share limited information.
Service Partners
We work with trusted partners for payment processing, IT infrastructure, and security verification. These partners are contractually obligated to comply with our privacy policy.
Legal Obligations
We may be required to provide information to relevant authorities when required by court order, government directive, or legal investigation.
Fraud Prevention
If serious fraud, money laundering, or other illegal activity is detected, we may share necessary information with the relevant authorities.
What We Do Not Do
We never sell your information to advertisers, include it in any marketing lists, or share it with any third party without your permission.
Information Security Measures
fa11 uses industry-standard security measures to protect your information. We have both technical and organizational safeguards in place.
Technical Security
- All data transfers secured through SSL/TLS encryption
- Database encryption — stored information is protected
- Two-factor authentication (2FA) available
- Firewall and intrusion detection system
- Regular security audits and vulnerability testing
- Secure backup and disaster recovery plan
Organizational Security
- Only authorized staff can access user information
- Each staff member's access is limited according to their responsibilities
- Regular privacy and security training
- Rapid response plan in the event of a data breach
- Obligation to comply with internal privacy policy
Our Responsibility in the Event of a Security Breach
If a data breach occurs for any reason that may affect your information, we will notify you as soon as possible. The notification will include clear guidance on the nature of the incident, the type of information affected, and what steps you should take.
Your Rights
As a user of fa11, you have a number of important rights over your own information. We fully respect these rights.
Right to Access Information
You have the right to know what information we hold about you and to receive a copy of it.
Right to Correct Information
If your information is incorrect or incomplete, you can request that it be corrected.
Right to Delete Information
In certain circumstances, you may request that your information be deleted, though this may not be possible where legal obligations exist.
Right to Restrict Processing
In certain cases, you may request that the processing of your information be limited or stopped.
Right to Data Portability
You have the right to receive your information in a common and machine-readable format.
Right to Lodge a Complaint
If you believe we have violated your information rights, you may lodge a complaint with us or with the relevant authority.
Data Retention Period
fa11 retains your information only for as long as it is necessary to provide services or fulfill legal obligations.
Active Account Information
We retain all your information while your account is active. Even after an account is closed, certain information may be retained for a defined period to meet legal requirements.
Financial Records
Records of financial transactions, deposits, and withdrawals are retained for the period required under applicable law. Once that period ends, the information is securely deleted or anonymized.
Support Conversations
Records of our 24/7 live chat and email support are retained for a reasonable period for quality control and dispute resolution purposes.
Deletion of Information
Once the retention period has ended, or upon your valid request, your information is permanently deleted using a secure method so that no third party can later recover it.
Protection of Minors
Prohibited for Under 21
fa11's services are entirely for those aged 21 and above only. We do not intentionally collect any personal information from anyone under the age of 21. Age verification is in place during the registration process and we may request additional documents to verify identity in cases of doubt.
If it comes to our attention that information from a minor has been collected, we will delete it immediately and cancel the associated account. If a guardian believes their child's information is held by us, please contact [email protected] immediately.
21+ Only
All services of fa11 are applicable only to those aged 21 and above.
Have a question about privacy?
Our 24/7 Bengali live chat support team is always by your side. Send a request to access, correct, or delete your information.
Contact us on Live ChatEmail: [email protected]